FAQs
How long will my order take?
Patience is bitter, but its fruit is sweet! Each garment is specially handmade to order by me.
There is no stock and everything is made from scratch once an order has been placed.
Please allow 6 weeks (maximum) for the making and the sending of your garment once purchased. T-shirts and merchandise will take considerably less time. You will be updated with a despatch email with tracking info once your item has been made and sent.
If you need your item sooner, please get in touch before placing your order and I will do my very best to accommodate you, however during busy times I am unable to adhere to all requests.
What are your delivery fees?
All orders are dispatched with a tracked service.
The buyer is responsible for covering any duties, tax or customs clearance fees.
How do I care for my garments?
All of my garments are made from luxury, and often delicate fabrics.
I recommend all items to be hand washed, hand dried and steam ironed. Please do not bleach or tumble dry any of your pieces.
Do you accept returns?
Terrible news! As I work on a made to order basis, unfortunately I am unable to accept any returns. Of course, I want you to love your garment, so I am happy to offer an exchange of size within 30 days.
If there are any issues with your garments please get in touch at info@gussypalore.co.uk and I will accommodate where possible.
Do you provide custom sizing?
Gussy Palore is truly for everyone. Every item is handmade to order by me; therefore I am able to make any size.
Please leave me a note when you place your order, or email me at info@gussypalore.co.uk with your unique size. There is no size I cannot make!
Is your brand ethical & sustainable?
I strive for ethical and sustainable practises where possible.
My fabrics are all sourced by me, from sustainable dead-stock and ex-designer fabrics.
I make everything myself, in my studio in Hackney. Each garment is made to order which avoids any fabric wastage.
Our scrunchies and hair bows are often made from scraps and offcuts from garments.
My garments will always be 100% vegan and all of my processes involved.